What maintenance and support services mean
To ensure the permanent availability for our clients, we provide 24/7 technical maintenance and support services. In addition to that, we also provide maintenance and support services during working hours (from 9 am to 5 pm CET).
Maintenance and support are essential if your business wants to stay ahead of the competition! Knowing that every business requires application maintenance and support, you need to adopt new technologies if you don’t want to risk the business growth and efficiency.
Vega IT offers broad choices of maintenance and support services, empowering a management and technical assistance, in the aim to create long-term partnerships with our clients.
Our support teams of experienced, highly skilled and multi-functional engineers with in-depth knowledge are led by team leaders or service support managers that are responsible for taking care of your business to ensure relevant quality standards.
How it works:
- We do a knowledge transfer/build if the solution was not built by our support team
- We set-up the solution on our end to be able to maintain it
- We reduce the risk of downtime by (optionally) doing preventive support
- We do reactive support
- We provide consistent service level
If you have any questions, feel free to contact us anytime!